Privacy Policy
Newpoint Properties Limited
Africa Reits House, 1st Floor, Karen, Kenya
Email: info@newpointproperties.co.ke
Effective Date: 27th January 2026
1. Our Commitment to Your Privacy
At Newpoint Properties Limited, trust is foundational to everything we do. Whether you are exploring investment opportunities, leasing retail space, or purchasing property, we are committed to handling your personal data with integrity, transparency, and in full compliance with the Data Protection Act, 2019 of Kenya.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us online or through our property advisory and leasing services.
2. The Information We Collect
We collect only the information necessary to serve you effectively and professionally.
2.1 Website Enquiries and Marketing Interactions
When you submit an enquiry, subscribe to updates, or engage with our website, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Property preferences
- Budget range
- Cookies and website usage data
We do not collect national ID numbers or passport information through our website.
2.2 Property Transactions and Leasing
In the course of facilitating property sales, leasing, or tenant vetting, we may process relevant information required to support the transaction.
Certain information may be requested or shared once a contractual relationship is established, and only where necessary for compliance, due diligence, or transaction execution.
We do not routinely collect or store sensitive personal data unless legally required.
3. How We Use Your Information
Your information enables us to deliver efficient, strategic, and tailored property solutions. We may use personal data to:
- Respond to property enquiries
- Facilitate property sales and leasing transactions
- Conduct tenant vetting processes
- Manage client relationships through our CRM systems
- Send newsletters, updates, and curated property opportunities
- Run targeted digital campaigns
- Comply with applicable legal obligations
We may use analytics and retargeting tools through platforms such as Google and Meta to ensure our communications remain relevant and valuable.
4. Lawful Basis for Processing
We process personal data based on:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Legitimate business interests that do not override your rights
You may withdraw your consent to marketing communications at any time.
5. Cookies and Digital Tracking
Our website uses cookies and similar technologies to enhance user experience, improve performance, and support digital marketing efforts.
Cookies help us understand how visitors engage with our website and allow us to deliver relevant advertising through trusted platforms.
You may manage cookie preferences through your browser settings.
6. Sharing of Personal Data
We do not sell personal data.
We may share information:
- With property owners in connection with leasing or sales enquiries
- With trusted service providers where necessary to facilitate transactions
- With third-party platforms such as Google Workspace, Meta, and CRM providers for operational and marketing purposes
- Where required by law
In certain cases, additional data sharing may occur once a formal contractual relationship is established.
All data sharing is conducted with appropriate safeguards in place.
7. International Data Transfers
Some of our technology providers may process data outside Kenya. Where this occurs, we ensure appropriate safeguards are implemented in line with the Data Protection Act, 2019.
8. Data Retention
We retain personal data only for as long as necessary to fulfil its intended purpose and meet regulatory requirements.
As a general framework:
- General enquiries are retained for up to 24 months
- Marketing records are retained until you unsubscribe or withdraw consent
- Transaction or leasing-related records may be retained for up to 7 years following completion of the engagement
Data that is no longer required is securely deleted or anonymised.
9. Your Rights
Under Kenyan law, you have the right to:
- Be informed about how your data is used
- Access your personal data
- Request correction of inaccurate information
- Object to certain forms of processing
- Request deletion of your data
- Withdraw consent at any time
To exercise any of these rights, please contact:
info@newpointproperties.co.ke
10. Data Security
We implement appropriate technical and organisational safeguards to protect personal data against unauthorised access, misuse, disclosure, or loss.
Access to personal data is restricted to authorised personnel who require it for legitimate business purposes.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Complaints and Dispute Resolution
If you have any concerns regarding the handling of your personal data, we encourage you to contact us directly at info@newpointproperties.co.ke so we may address the matter promptly.
If the issue remains unresolved, you may escalate the complaint to the Office of the Data Protection Commissioner of Kenya.
13. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect operational, regulatory, or legal changes. The latest version will always be available on our website.
